Intersectoral Patient Satisfaction Questionnaire

Summary

Strengths: The survey captures patient reported health status prior to hospitalisation and potentially significant information about integration and coordination of care. There is a comprehensive array of matters on which users can state their opinion and the Likert Scale is used for item responses. Weaknesses: Self-administered questionnaire of self-reported data (e.g. health status and reason for in-patient stay are self-reported) is not methodologically rigorous and does not include outpatient services. This is not a representative sample and there was a high non-response rate.

Type of data

Data Source
Survey

Type of Study

Data gathering method
Self administered questionnaire

Access to data

Conditions of access

Type of available data (e.g. anonymised microdata, aggregated tables, etc.)
Anonymised individual-level data

Formats available

Coverage

Coverage Years of collection, reference years, and sample sizes
Data was collected between 2010 and 2011. The sample size included 21,780 persons who had completed the questionnaire. The completion of the questionnaire was voluntary and in total, 99,000 questionnaires were originally distributed among patients in participating care facilities.

First year of collection
2010/2011

Stratification if applicable
NA

Base used for sampling

Geographical coverage and breakdowns
NA

Age range
Population aged 14 and over

Statistical representativeness
Not representative

Coverage of main and cross-cutting topics
Data collected on: Basic demographic data (age, gender); Health status prior to in-patient stay (including lab tests done prior to hospitalisation and whether these tests were unnecesssarily repeated upon admission); Health reason for in-patient stay; Hospital admission; Care during in-patient stay; Subjective evaluation of personnel and care, and of coordination between various health care providers; Patient satisfaction with various aspects of care Corresponds to Health and Performance and Wellbeing Topics

Linkage

Standardisation
NA

Possibility of linkage among databases
No linkage is possible as data is anonymised from the outset.

Data quality

Entry errors if applicable
Not reported

Breaks
Not reported

Consistency of terminology or coding used during collection
Not reported

Governance

Contact information
Sonja Gleichweit and Reinhard Kern
Health Austria (GÖG) and its Institute for Quality in Health Services (BIQG) on behalf of the Ministry of Health (BMG)
Stubenring 6
1010 Vienna Austria Phone: 43151561127
Email: reinhard.kern(at)goeg.at / sonja.gleichweit(at)goeg.at
Url: Not available

Timeliness, transparency
The questionnaire was conducted between November 2010 and March 2011 and the main findings published in June 2011.