Use of care robots in welfare services: New models for effective orientation

Summary and overall aim

The ORIENT project focuses on orientation; introduction to technology use and learning of different skills for effective use in the spirit of co-creation. Various obstacles to care robot acceptance and shortcomings in their use have been identified. In ORIENT, new methods and models will be developed for orientation into care robot use – taking into account the needs of older customers and their relatives as a first priority. Caregivers, care service organizations and the societal level, other stakeholders in the ‘innovation ecosystem’ such as business and industry, public administration and the nonprofit sector, are also included. Knowledge, know-how, know-why and know-what will be boosted by active interaction between ORIENT and the people utilizing the results. ORIENT’s societal and social objectives are to smoothen the co-creation of care robot technology and service innovations by identifying, characterizing and developing best practices for orientation into care robot use at the different levels of the ecosystem. This is also expected to contribute to economic objectives, such as more effective use of technology in welfare services, with careful attention to the needs of responsible research. The project builds on close cross-border collaboration and exchange. The scientific objective is to link the traditionally practice-oriented theme of orientation to the theories of sociotechnical transition, where new technologies are seen to contribute to broader societal changes.

Project duration and budget

Project duration: 24 months
Project costs: 674.442€


The consortium consists of 3 partners from 3 countries:

  1. Lappeenranta University of Technology (Finland)
  2. Mälardalen University (Sweden)
  3. Brandenburg University of Technology (Germany) 

Work packages

  • WP1: Management and coordination;
    Execute efficient coordination and management activities in order to guarantee sound management of financial issues, delivery of results and reporting to funders.
  • WP2: Orientation at the micro-level;
    Characterize orientation practices at the micro-level of customers, care workers and care managers, and develop best practice methods of orientation for this level in the three countries.
  • WP3: Orientation at the meso-level;
    Identify stakeholders and sub-levels of this level, and develop and test methods of orientation that are suited to the national characteristics.
  • WP4: Orientation at the macro-level and combination of the levels;
    sociotechnical transition; Observe impacts of the new methods and models for orientation, and focus on the link between orientation and sociotechnical transition to reach wider conclusions.
  • WP5: Stakeholder engagement and interaction;
    Lead and coordinate the stakeholder engagement and interaction for this project.

ORIENT received funds under the JTC 2017 launched by JPI MYBL.
JPI MYBL is supported by J-Age II. J-Age II is funded by Horizon2020, the EU Framework Program for Research and Innovation, under Grant Agreement nr 643850
Joint Programming. Initiative (JPI) “More. Years, Better Lives”. A total of 8 projects received funding.